First of all, we would like to specify that our main goal is your security. These policies have been created to make sure that the products we send you have never been used by someone else. In consideration of the intimate product nature in this boutique, it is impossible for us to exchange or pay back an item if the packaging is unsealed. If the item you receive has a defect, just contact us to explain the circumstances and the exchange possibility will be judged. Then, we will contact you to fix the settlement. In the case we accept the exchange, you will have to send the item back on your fees so we will inspect it to approve the final exchange. If our team approves, exactly the product will be sent back with no extra charge. In the opposite, you could get the item back by paying the shipping fees. The lingerie and underwear’s are neither exchangeable, neither refundable. We have to mention that our team carefully inspects all of our products before shipping them. In the case of we mistaken and the item you receive does not correspond with the one you ordered, just communicate with us and we will send the right one without any charge. You also have to make sure that the packaging and his content have not been altered on any way. It has to be in his original case with the labels still on it.