Returns Policy

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Returns Policy

First of all, we would like to specify that our main goal is your security. These policies have been created to make sure that the products we send you have never been used by someone else. In consideration of the intimate product nature in this boutique, it is impossible for us to exchange or pay back an item if the packaging is unsealed. If the item you receive has a defect, just contact us to explain the circumstances and the exchange possibility will be judged. Then, we will contact you to fix the settlement. The claim for a defective item must be made within 7 days of receiving the item, otherwise, we reserve the right to refuse any exchange or refund.

In the case where we accept the exchange, you will have to send the item back and you pay the shipping fees so we will inspect it to approve the final exchange. If our team approves, the same product will be sent back with no extra charge. However, you could get the item back and pay the shipping fees. Lingerie and underwear are not exchangeable, neither refundable.

Lingerie and underwear are not exchangeable nor refundable.

We would like to mention that our team carefully inspects all of our products before shipping them. In the case of a mistake and the item you receive does not correspond to the one you ordered, just communicate with us and we will send the right one without any charge. You also have to make sure that the packaging and each order's content have not been altered in any way. It has to be in its original case with the labels still on it.

For exceptions, return the item you purchased, please mail it to:

Gestion S.E.C.

324 15e Avenue 

St-Jérome, Québec

J7Z4R8, Canada

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

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