Refund and Exchange policy:
No exchange or refund on all lotions and erotic accessories. Except for products that already have a guarantee from the manufacturer with presentation of the invoice and in its original box.
All exchanges must be pre-approved by our web department. Please contact our web department at email@example.com or via telephone at 1-877-575-7399. The cost of return shipping are to be assumed by the client.
Due to the intimate nature of the items, we sell, we are not able to accept returns or refund toys and products purchased, unless they are defective.
No exchange or refund on any underwear type lingerie (e.g. boxer, panties, thong, etc.)
Final sale on all items on sale
This includes, but is not limited to:
Vibrators And Dildos
Anal Toys, Beads And Plugs
Cock And Ball Devices, Cock Rings And Cock Sleeves
Gags And Ropes
Lingerie And Men’s Wear
Lubes, massage oils, condoms, and body paints are also not returnable.
All prices of listed products are in Canadian dollars. Taxes are applicable.
Shipping and Handling Costs:
We charge a $14.99 shipping and handling fee. We also offer free shipping on orders over $69.99 before taxes. Shipping costs will be automatically deducted from all applicable checkout orders. If you have ordered an item that has a size or weight greater than the standard, we will contact you to notify you of additional shipping costs.
We only offer to ship currently within Canada. Deliveries are made throughout the week (Monday through Friday excluding the weekends). All orders will be delivered by Canpar. This service ensures delivery within 2-3 business days of the completed order (except on weekends). However, please contact us if you would like to receive an order outside Canada.
All packings for the items shipped are in discreet boxes and plain envelopes. The return address is written as:
324, 15ieme Ave. Nord
Saint-Jérôme QC J7Z 3R8
When you buy on sexyetcie.com, your order is processed securely via Moneris, leader in secure payment on the Internet.
Upon verification, you will be redirected to the Moneris secure server without having to leave our site.
Moneris uses the latest encryption and anti-fraud technologies to protect your information, reducing the risk of online fraud.
WE GUARANTEE THAT NO INFORMATION ABOUT YOUR CREDIT CARD WILL BE DISCLOSED
At Sexy & Cie, customer information will not be given to any party not involved in the product shipping (eg: factory, postal service/shipping). Because customer service is our top priority, all customer information is encrypted and used solely to benefit customers.
If you have any questions, do not hesitate to contact us directly at: