Shipping Information
Shipping times are estimated based on when the courier picks up your order after it has been processed. We prepare and ship orders from Monday to Friday during regular business hours. Our team works hard to get your order out as quickly as possible, and standard processing time is typically 1–2 business days. Please note this may be longer during peak seasons, major promotions, or holidays.
Delivery estimates apply to non-rural addresses within Canada only. Couriers do not deliver on weekends or statutory holidays. While we do everything we can to ensure timely delivery, we are not responsible for delays once the order has been handed off to the shipping carrier. We are currently only shipping within Canada.
Important Note: During periods of high order volume (such as Valentine’s Day, Black Friday, Boxing Week, store anniversary sales, or limited-time promotions), as well as during inclement weather or national holidays, you may experience delays beyond the estimated delivery timeframe. We cannot guarantee specific delivery dates during these periods.
Lost, Damaged, or Delayed Packages:
If your package is lost, delayed, or arrives damaged, you will need to contact the courier directly to begin an investigation. Once you have a CASE ID from the courier, our customer service team can assist you with shipping fee refunds or a replacement order, if applicable.
Estimated Delivery & Shipping Fees
Delivery times are calculated based on your address and begin after the order has been processed and picked up by the courier. While we aim to offer accurate estimates, these are not guaranteed delivery dates.
Shipping fees are calculated at checkout based on your location. Orders over $59 (before taxes and after discounts) qualify for free standard shipping anywhere in Canada. Orders under $59 will include applicable shipping and handling charges.
Our Shipping Partners
We ship using trusted carriers, including (but not limited to) Canada Post, Purolator, FedEx, and UPS. The courier used for your order is selected based on the shipping method you choose at checkout to provide you with the most efficient and cost-effective option.